How do I place an order?
You must first sign up on twowgo to place an order, back a project or use other services provided on the website.
To place an order, please first add the item into shopping cart and proceed to check out.
When will I receive my order?
Orders are fulfilled either via express delivery or post service. All orders should be delivered within 7 business days (weekends and holidays not included)
Certain items are fulfilled directly by our vendors and will typically be shipped and delivered in 7 business days or less.
How do I track my order?
You can check the status of your order by clicking “My Orders” under your account.
Once your order is shipped, you will receive a shipment notification email with tracking information for your order(s).
What Payment method does twowgo accept?
You can pay with Paypal or credit cards accepted by Paypal, which includes Visa, MasterCard and American Express.
Can I change or cancel my order?
We allow a 24-hour cancellation period. As we process orders very quickly, please contact us as soon as possible. We will do our best to accommodate your request.
If the return request is not proposed in 24 hours, the order will be shipped as scheduled .
To cancel or change the order, please contact us at email@example.com with your order number provided.
What is your return policy?
Customers have 7 days to propose a return from the date the order is delivered. Please contact us at firstname.lastname@example.org, our customer service team will further assist you.
Please note that the item returned must not be worn, altered, washed, or damaged, and must include all the original packaging and tags.
After we receive the returned item, please allow 7-10 days of process time. Refund will only be credited to the original credit card used for purchase.
I received a damaged, defective or incorrect item, what do I do?
If you’ve received an order containing a damaged, defective, or wrong item, please contact our Customer Service team as soon as possible with your order number and photos or video to demonstrate the issue, we’ll make it right.
How do I make a return?
For any issues regarding return, please contact us at email@example.com in 7 days with the following information:
• Your order reference number
• What items you’d like to return
• Reasons you want to return the product
If eligible, we’ll get back to you ASAP with instructions on how to return your item.